(b) "you" means our customer or prospective customer,
9.4 If you cancel a contract on the basis described in this Section 9, you must send the products back to us (to Zhu Zhu Ltd, Unit 6 Coppull Enterprise Centre, Mill Lane, Coppull, Chorley PR7 5BW) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section 9 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.